Support.RoundLk.Net

New Email Service

On Tuesday November 8th, Round Lake Net upgraded our email service. With only a few minor exceptions, all of your current email addresses have remained the same, however your password has been reset to Passw0rd ( 0 is the number zero) as we have no way of knowing your current password. The password may be changed to whatever you want by logging into the web mail and following these steps:

Procedure for Changing Password

1. After logging into the new Web-Based Email, click the options button.
2. On the options page select the Password tab.
3. If you get a pop up Security Alert, click OK to continue.
4. Enter your existing password or 'Passw0rd' if this is a new account, into the Existing Password box.
5. Enter your new password into the New Password box.
6. Enter your new password again into the Confirm New Password box.
7. Click on the Change Password button.
8. Wait for the message Password Modification Request Successful: to appear under the Password tab.
9. Even though you have successfully changed your password, it can take up to 15 minutes for the change to be made on all of the servers. You may now click on a different tab or click on the INBOX on the left side of the window to view your messages. If you log out, you may be unable to log in for up to 15 minutes, while your new password becomes active.

Note: It can take up to 15 min after changing the password before the change is complete. If you change the password and get an authentication error in Outlook or Outlook Express, Wait at least 15 minutes and try again. If it still doesn't work give us a call and we can reset the password for you.

If you currently use web mail to view your mail, there will be no changes to how you view your email. If you currently use any of the Outlook or Outlook Express mail programs to retrieve and send your email, you will need to make the following changes to your email setup.

Outlook 2003 Setup Procedure

1. From the Outlook menu select tools, then select E-mail Accounts.
2. On the E-mail Accounts page, click on Add a new e-mail account and click Next.
3. On the Server Type window, select POP3 and click Next.
4. On the Internet E-mail Settings (POP3) window, type your first and last name into the Your Name field.
5. In the E-mail Address field, type in your full email address: somebody@roundlk.net.
6. Put your full account name, somebody@roundlk.net, into the User Name field and put your password into the Password field. Make sure you click Remember Password if you want Outlook to remember it for you.
7. Enter pop.roundlk.net into the Incoming mail server (POP3) field.
8. Enter smtpout.roundlk.net into the Outgoing mail server (SMTP) field.
9. Click More Settings.
10. On the Internet E-mail Setting window, click Outgoing Server.
11. Check My outgoing server (SMTP) requires authentication.
12. Click on the Advanced tab.
13. In the Outgoing server (SMTP) field, change the port from 25 to 80.
14. If you intend on using the Web-based E-mail when you are away from this computer make sure you check Leave a copy of the message on the server.
15. Click OK.
16. On the Internet E-mail Settings (POP3) window, click on Next
17. click Finish.
18. Additional setup information is available here

Outlook setup procedure

1. From the Outlook menu click on Tools then click on E-mail Accounts.
2. On the E-mail Accounts page, click on Add a new e-mail account and click Next.
3. On the Server Type page, select POP3 and click Next.
4. Type your first and last name into the Your Name field.
5. In the E-mail Address field, type in your full email address: somebody@roundlk.net.
6. Put your full account name somebody@roundlk.net into the User Name field.
7. Put your password into the Password field. Make sure you click Remember password if you want Outlook to remember it for you.
8. Enter pop.roundlk.net into the Incoming mail server (POP3) field.
9. Enter smtpout.roundlk.net into the Outgoing mail server (SMTP) field.
10. Click More Settings.
11. On the Internet E-mail Setting window, click Outgoing Server.
12. Check My outgoing server (SMTP) requires authentication.
13. Check Use same settings as my incoming mail server.
14. Click on the Advanced tab.
15. In the Outgoing server (SMTP) field, change the port from 25 to 80.
16. If you intend on using the Web-based E-mail when you are away from this computer make sure you check Leave a copy of the message on the server.
17. click OK.
18. On the Internet E-mail Settings (POP3) window, click on Next
19. click Finish.
20. Additional setup information is available here

Outlook Express setup procedure

1. From the Outlook Express menu click on tools then accounts
2. On the Internet Accounts window, click the Mail tab, and then click Add.
3. On the Internet Connect Wizard, in the Display name field, type your full name and click Next.
4. In the E-mail address field, type your e-mail address and click Next.
5. On the E-mail Server Names window, from the My incoming mail server is a list, select POP3.
6. In the Incoming mail (POP3, IMAP or HTTP) server field, type in pop.roundlk.net
7. In the Outgoing mail (SMTP) server, type smtpout.roundlk.net
8. Click Next.
9. Put your full account name somebody@roundlk.net into the Account name field and put your password into the Password field. Make sure you click remember passord if you want Outlook to remember it for you.
10. Click Finish
11. Click Properties
12. Click on the Servers tab
13. Check the box My server requires authentication
14. Click on the Advanced tab
15. Change the Outgoing mail (SMTP); from 25 to 80
16. Check the box Leave a copy of message on server. This will allow you to see your messages when you use the web-based email.
17. Click OK
18. Click Close
19. Additional setup information is available here

Your old mail will not automatically show up on the new email server. To view your old mail you will need to use the URL http://oldmail.roundlk.net to view the mail through the old web mail interface.

Although everything was done to insure that email was down for the shortest period possible, some emails may have been rejected by email servers on the internet during the setup period. Most senders received a message asking them to wait and try sending the message again. We apologize for any inconvenience this may have caused.

We hope that you enjoy the new features of our email service.